Delivery & Returns
Delivery
Orders are dispatched by courier and delivered door-to-door anywhere in South Africa. Delivery options, costs and timelines are shown at checkout. Every pair leaves us in its original brand packaging.
You can also collect from any of our seven stores, select your store at checkout and we will let you know the moment your order is ready.
Exchanges
Exchanges are accepted within 30 days of purchase, provided items are:
- Unused and in their original condition
- In their original packaging, with all tags attached
- Accompanied by valid proof of purchase
Exchange online purchases by courier, or simply walk into any of our seven stores.
Refunds
No cash or card refunds are offered on shoes or accessories. Where applicable, credit notes are issued at the original purchase value.
Defective items
Items found to be defective may be repaired or exchanged, provided the defect is not the result of normal wear and tear, misuse, accidental damage or negligence.
Sale items
Sale items may only be exchanged for other sale items and are not eligible for refunds.
Laybys
Layby purchases (in-store) cannot be refunded, exchanged or credited.
Questions? Email online@socrati.co.za or phone 087 265 2257.