Free shipping on all orders over R4500.00, nationwide
Free shipping on all orders over R4500.00, nationwide

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at socrati@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at socrati@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.  That meaning, once the price of the item is bought on sale…you will not be eligible for a refund.  You are able to exchange the item or be issued a credit note to be used at a later stage.  The consumer is responsible to send the item back to the store at their own courier fee: The address being: “SOCRATI” Shop 54A, Nelson Mandela Square, Sandton City, Johnnesburg 2196

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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OUR COLLECTIONS

Where to find us

Address: Shop 54 A Nelson Mandela Square, Sandton, 2196
Phone: 011 784 1174
We’re Open: Weekdays 09:00am to 19:00pm, weekends 09:00am to 18:00pm
E-mail:
 socrati@gmail.com

Socrati currently has five stores located in:

Nelson Mandela Square
Hyde Park Corner
Brooklyn Mall
Cedar Square
Fairlands (Outlet Store)